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Message to customers: contact your company if you are struggling to pay

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

News

Pharmaceuticals in the environment

The European Commission is considering measures to control the levels and types of pharmaceuticals and chemicals in the environment and water. The Commission believes there could be risks to public health, although there is currently no robust scientific data about how serious the risks are. Water UK is concerned that the Commission could decide more stringent sewerage treatment is the answer, which could lead to substantial extra costs for companies and customers.

News

Tackling leakage

Now in its 15th year, the Water UK Leakage Conference brings together the industry with regulators, government and key stakeholders to explore innovative leakage management in a changing and unpredictable climate. This year will build upon the challenges surrounding customers and communication as well as exploring operational and technical perspectives.

News

Ensuring the long-term stability of the sector

The water industry has invested more than £116 billion since privatisation. This investment has underpinned the improvements to drinking water quality, made our rivers and beaches much cleaner and also secured regional growth and jobs. Water UK is holding its annual City Conference in March for investors, analysts, ratings agencies, City institutions regulators and government bodies, to discuss future finance and investment in the water sector.

Publications

Industry facts and figures 2014

So that water companies can benchmark themselves against each other, they collate and share historic information about their operations, investment and performance.

News

EU told tighter drinking water rules not needed in UK

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers, says Water UK.

Publications

Response to EU Quality of Drinking Water consultation

The public drinking water supply is the cornerstone of our public health.

News

Customer complaints fall for the sixth successive year

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

News

The quick fix way to cut water waste at home

With a few simple changes, it's easy to reduce the amount of water that you use.

News

Customers who need help should contact their water company

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

News

World Water Week 2014 - Stockholm

World Water Week is a key platform for discussions on global water issues. This year's event brings together 200 different companies in over 100 different events. The event is organised by the Stockholm International Water Institute (SIWI).

News

Statement about Ofwat’s announcement on draft determinations

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.

Publications

Independent Dispute Resolution Scheme

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.

News

ConnectRight: drain connections

Misconnected drains can pollute local streams, rivers and beaches, damage wildlife and cause considerable health risks. ConnectRight is a partnership of organisations who are working to reduce water pollution from drains and sewers.

News

Independent oversight panel for ADR scheme

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.

Publications

Private water supplies

Water UK supports the ambition of water regulators in the UK to strive to improve the quality of drinking water provided by private water supplies.

News

Tap water is now even better

The quality of the water we drink and use for washing and cleaning in our homes has got even better, according to the Drinking Water Inspectorate (DWI).

News

Innovation in customer service

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.