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Water women at Severn Trent

Severn Trent is proud of its 'water-wonder-women' hard at work across the Midlands every day. Almost half of the company’s directors, 66 per cent of new graduates and a quarter of apprentices are female.

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Young trainees at Sembcorp Bournemouth Water

Five new apprentices have joined Sembcorp Bournemouth Water (SBW) as part of the company's annual recruitment scheme.

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Call for recruits at Dŵr Cymru Welsh Water

Dŵr Cymru Welsh Water is preparing for its 2015 apprentice recruitment campaign. The current programme trains 44 apprentices in a wide variety of roles.

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Work-study balance at Northumbrian Water

People are an extremely important part of the Northumbrian Water corporate strategy. The company has been working in partnership with training company TTE on a residential apprenticeship programme since September 2012.

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Rising star at Wessex Water

Apprentices have as much chance of progressing up to senior levels as anyone else. One example is Wessex Water’s general manager of supply services, Ashlea Lane.

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Affinity apprentices in customer care

Affinity Water is piloting a new customer services apprenticeship for four people at the company’s contact centre in Folkestone.

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Highly skilled apprentices help water sector meet future challenges

The water industry is fully committed to the training and career development of apprentices as part of its work to deliver its commitments to its customers and the environment, now and for the future.

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Increase in support for hard-pressed customers

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

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Reports on water and food scarcity

Consumers in the West are used to having the choice of an almost infinite variety of food from around the world, but recent research indicates that food security may become far more fragile as a result of climate change.

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Dispute resolution - launch

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.

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Landlord portal to tackle debt

A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.

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Public confidence in tap

Proper hydration is essential for our health and wellbeing, so it is vital that there is confidence in the quality of our drinking water.

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Protection of water sources

The extraction of shale gas poses potential risks to groundwater reserves, for example through contamination with chemicals used in the fracking process. However, the Infrastructure Act, passed last month, will help mitigate these risks. It states that water companies will need to be consulted for all planning applications involving the boring for, or getting of, oil and natural gas from shale.

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Investment for challenges ahead

The ability to attract long-term investment is vital if the water sector is to continue to deliver excellent services and meet future challenges. The next five years will see the biggest changes to the sector since privatisation 25 years ago, with competition in both retail and upstream markets in England.

Publications

Groundwater protection for unconventional oil and gas extraction

Water UK considers that a risk-based approach should be taken to the protection of groundwater resources whereby risks are identified and assessed, and then appropriate, measured actions taken to mitigate the impacts on the environment and public health.

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Water and sewerage bills falling in 2015-16

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

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Analysing views on drinking water

The European Commission is considering whether or not to carry out a full review of the Drinking Water Directive. However, it is vital that new standards are not set without robust evidence to demonstrate that they are necessary.

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Sustainable drainage - refining the approach

The water industry and other stakeholders continue to work together to support the implementation of Sustainable Urban Drainage Systems (SUDS), but a number of issues remain to be resolved.