Publications

Use of inflation indices in the water sector - report by NERA Economic Consulting

Use of inflation indices in the water sector - report by NERA Economic Consulting

This holiday, don’t be a pain in the drain

If you want a care-free Christmas, there’s one sure way to keep the air clear. Spare our sewers from yuletide leftovers, unwanted fat and roast run-off.

Planning for the long term - update

Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

Surface development restrictions for hydraulic fracturing

Water UK welcomes the Government proposals forestablishing licence conditions the prevent hydraulic fracturing in wells drilled from the surface of key protected areas including high risk drinking water sources (defined as SPZ1).

Ensuring the water sector is resilient

The publication by Ofwat of the report of the Resilience Task and Finish Group is a significant step for the sector as we seek to ensure that our services are resilient, now and in the future.

Water company support for customers

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.

Government review into retail competition for household water services

Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.

Water UK welcomes new member

Water UK is delighted to announce that Independent Water Networks Limited (IWNL) has joined as a new member. IWNL provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

Resilience of water supplies

Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

Steps to improve infrastructure delivery for housing

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

Future of the water sector

Water companies have been contributing expertise and perspectives to inform the debate on the future of water, in partnership with all the sector's stakeholders. No one organisation has all the answers, so Water UK is hosting a marketplace of ideas, where water companies have been setting out their thoughts.

Focus on consumer vulnerability

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

Rules for farmers to tackle diffuse pollution from agriculture

Industry facts and figures 2015

So that water companies can benchmark themselves against each other, they collate and share historic information about their operations, investment and performance.

UK bathing water quality

The latest results for compliance to the European Bathing Water Directive by UK coastal and inland bathing waters show that: • 95.4% of UK bathing waters met the minimum standard - that is 595 out of 624 bathing waters • 60% of bathing waters met the Directive’s excellent standard

Rising developer standards

The second quarterly report of developer service standards shows water companies have improved on their overall levels of delivery and performance. The second quarterly figures for water supply have risen from 89% to 93% in response to 125,000 developer requests. For sewerage they are up from 94% to 97% - in response to 9,000 developer requests.

Planning for the long term

Customers’ number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it’s critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

Water UK response to NAO report

On Wednesday 14 October 2015 the National Audit Office published its review of regulation and the water industry. The water industry has worked closely with the NAO over many months and provided a range of figures and information to assist their review of regulation in the sector.