Publications

New Connections Charging - Consultation

Water UK has launched a consultation on the implementation of the rules adopted by Ofwat in December 2016 on charging for “new connections”.

Water is open for business

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.

Water Saving Week 2017

Water Saving Week aims to raise awareness of the need for everyone to use water wisely - whatever the weather and wherever the location - to protect this precious and finite resource for generations to come.

Defra publish strategic policy statement

Defra have published their strategic policy statement for the water industry for consultation. This document sets out the government’s strategic priorities for Ofwat’s regulation of the water sector in England.

Michael Roberts City Conference speech 2017

City Conference 2017

After a tumultuous year in the political and economic world, Water UK is welcoming key representatives from across the UK’s water industry to our 17th annual City Conference.

City Conference speech 2017

National Apprenticeship Week 2017

The water industry is fully committed to the training and career development of apprentices as part of its work to deliver its commitments to its customers and the environment, now and for the future.

NIRC questionnaire on sector interaction and information flow

Water UK responded to the NIRC questionnaire on sector interaction and information flow.

NIRC questionnaire on sector interaction and information flow

Industry facts and figures 2016

Information containing industry facts and figures for 2016

Further support for UK households

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

INDA & EDANA introduce new practice on labelling wipes

Water UK welcomes the recent issue of INDA & EDANA's new code of practice on labelling of wipes. The new requirement for wipes manufacturers to prominently display a ‘Do Not Flush’ label on the front of products illustrates the cross-sector willingness to work to prevent customer confusion.

Water companies back workforce renewal and skills strategy

Water companies have backed a new strategy to bring in 221,000 new recruits by 2027 in the utilities sector to help ensure customers will continue to get the essential service they need in the future.

Metaldehyde policy position

Water UK considers that reducing the overall amount of slug pellets containing metaldehyde applied to land will be the most beneficial way of significantly reducing the risk of treated water metaldehyde exceedances.

Helping water customers who are struggling with bills

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

Household water and sewerage bills for 2017-18

The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.

Developer services remain high for final 2016 results

The water industry is continuing to play its part in the delivery of new homes in the UK by striving for high standards for developer services.