Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
Publications
Private water supplies
Water UK supports the ambition of water regulators in the UK to strive to improve the quality of drinking water provided by private water supplies.
News
Tap water is now even better
The quality of the water we drink and use for washing and cleaning in our homes has got even better, according to the Drinking Water Inspectorate (DWI).
News
Innovation in customer service
Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.
News
EU consults on drinking water
The European Commission has launched a public consultation on drinking water policy, to see where improvements could be made. It covers areas such as the current level of drinking water quality, the main threats to drinking water, the information needs of citizens, and possible additional actions that could be taken at EU level.
News
Spreading the word on unflushables
Water UK continues to work with retailers and manufacturers and to ensure non-flushable products are not thrown down the toilet and into sewers. Baby wipes, cleaning wipes and other non-flushable materials can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.
News
Price Review (PR14) latest
All water companies have now submitted revised business plans for 2015-20 to Ofwat and await the regulator’s draft determinations of price limits.
News
Water UK publishes 2014 Investor Survey
Water UK has released the results of its 2014 survey of investors, carried out by Indepen.
News
Water re-use and rainwater harvesting
It might seem difficult to believe, as the weather forecasts warn of yet more rain, but it was only two years ago that parts of Britain were starting to recover from two years of extremely low rainfall. Dry, cold, wet, hot – the meteorological rollercoaster ride of the past three or four years has been exceptional.
News
Progress on tackling marine litter
This week was the first meeting of the Marine Litter Action Network and Water UK is on the steering group. Co-ordinated by the Marine Conservation Society, the idea is that it will become a central hub for information sharing, allowing people to find out what has worked and what has not.
News
A revision of the WFD
It is looking increasingly uncertain that any member state of the Water Framework Directive (WFD) will achieve good status in all water bodies by 2015, and significant use of exemptions is likely to be required.
News
Latest developments on an independent dispute resolution scheme
English and Welsh water companies, CCWater, Ofwat and Water UK are working together to set up an independent service to resolve disputes when companies and their customers are unable to reach agreement.