Sewer blockages cost millions of pounds to put right every year and cause damage to people’s homes and the environment.
Information, guidance & standards
Provision of water mains – best practice guidelines for the production of estimates, quotations and terms
The purpose of this best practice guideline is to explain the means by which water mains may be provided for new development and set out the information that water companies should provide developers and Self Lay organisations (SLOs) when responding to requests for mains to service new development.
Information, guidance & standards
Environment Agency guidance on regulation of septic tanks and small sewage treatment plants
Information published by the Environment Agency for households and businesses with septic tanks and small sewage treatment plants.
News
Support for housing and economic growth
UK water companies provide essential infrastructure and services that support all industries and sectors and drive economic growth.
News
Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
News
Water and sanitation for all must remain a UN goal
2015 is a milestone year for water and sanitation as the UN could make it a global priority for governments.
News
Tap water for hydration – no filter needed
A few health commentators in the media are advising people to filter their water. However, it is not necessary to filter your tap water for any health reasons or because of any concerns around water quality.
News
Contact your water company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.
News
Water companies helping to speed up building of new homes
The water sector has provided the first of a package of measures to help developers build more quickly the new homes that are so urgently needed.
Publications
Water UK response to the DCLG planning consultation
Water companies must be made statutory consultees in the planning process for applications relating to unconventional and oil gas development.
Information, guidance & standards
National guidance for healthcare waste water discharges
Healthcare organisations undertake a number of activities that do, or have the potential to, result in the discharge of various items and substances to sewerage systems.
News
Water UK statement about Ofwat’s announcement on Final Determination
Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.