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Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.

Water UK and the Home Builders Federation (HBF) have agreed a protocol regarding water infrastructure in contaminated land.

CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.

Water companies are set to complete a five-year investment programme worth £25 billion, while keeping rises in the average household water and sewerage bill below inflation in 2014-15.

The Water UK Innovation Hub in June – Resilience: Environment, Investment and Customers – brought together water companies and key stakeholders to share ideas and experiences to inform new approaches to tackling resilience.