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The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.

Water UK has welcomed a substantial fall in complaints to water companies published in CC Water's Annual Complaints Report.

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.

Wet wipes are a leading cause of fatbergs and sewer blockages which have a major impact on the environment and contribute to pollution in our rivers and water courses.

Thousands of properties suffer sewer flooding every year in the UK, creating misery for homeowners and businesses, and leading to costly clean-up bills and increased insurance costs.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Today’s announcement is not just about individual company plans, it is also about the sheer scale of collective ambition to do more for customers, the environment and the country as a whole.