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In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.

Water UK has welcomed a substantial fall in complaints to water companies published in CC Water's Annual Complaints Report.

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.