Water UK background briefings provide further information on the 2014 Price Review and key features of the water industry.
News
Retail exit measure in the Water Bill
The Water Bill has completed its progress through Parliament and will soon become the Water Act. A government amendment was introduced in the House of Lords to provide incumbent water companies with a mechanism to exit the non-household retail market, subject to the consent of the Secretary of State.
News
Increase in support for hard-pressed customers
In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.
Publications
Water UK response to Affordability Review call for evidence
News
Water UK responds to the PR24 launch document
Publications
Protecting customers in the non-household retail market
Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.
News
Focus on consumer vulnerability
The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.
News
Complaints fall again but industry is trying to do even better
The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.
Publications
BIS Consultation on ADR for Consumers
The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.
News
Water UK responds to the Consumer Council for Water’s (CCW) Water Matters study
News
Fast dispute resolution for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.
News
Dispute resolution - launch
From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.