Water industry is better prepared for extreme weather
The water industry has today put forward plans to improve its handling of extreme weather events next winter and beyond.
Publications
Learning from the impacts of the 2018 freeze-thaw
The water industry has put forward plans to improve its handling of extreme weather events.
News
94% of customers satisfied with water supply
The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.
Publications
Productivity improvement in the water and sewerage industry in England since privatisation
Water UK commissioned Frontier Economics, with Professor David Saal of Loughborough University, to assess productivity in the English water sector since privatisation.
News
Efra Committee report supports positions adopted by Water UK
A report published today (26 April) by the Environment, Food and Rural Affairs Committee, scrutinising the implementation of the Flood and Water Management Act 2010, supports many of the positions adopted by Water UK in its evidence to the Committee.
News
Water: open for business
There is not long left before more than 1.2 million small businesses, charities and public sector bodies in England will be free to choose their water and wastewater supplier.
News
Plastic microbeads to be banned by 2017
The Environment Secretary, Andrea Leadsom, has announced plans to ban microbeads in cosmetic and cleaning products in the UK by 2017. This follows a report by the Environmental Audit Committee highlighting the damaging impact they can have on the marine environment.
News
High standards for developer services maintained
The water industry has demonstrated its commitment to supporting the delivery of new homes in the UK by maintaining its high standards of service to developers.
News
Grants for access to tap water
Last month (February 2016) saw the opening of the process to obtain grants to promote or provide access to tap water for children in public spaces.
News
Fast dispute resolution for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.
News
Contact your water company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.
News
Customer complaints fall for the sixth successive year
The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.