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UK water companies are leading a global battle against misleading claims that wipes are flushable. These so called ‘flushable’ wet wipes cause misery to millions of people around the world by blocking sewers and contributing to nasty floods in their homes and wider environment.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).

The Marine Conservation Society report on wet wipes on beaches reveals the problems with wipes and other sanitary products being flushed down the loo.

Water UK has responded to a letter from the Secretary of State to water company CEOs.

Speech by Stuart Colville on how to compellingly deliver against public and environmental purpose

Water companies have backed a new strategy to bring in 221,000 new recruits by 2027 in the utilities sector to help ensure customers will continue to get the essential service they need in the future.

Water UK has appointed Sir Brian Bender as its next independent chair. He has taken over from Martin Baggs, Thames Water’s Chief Executive, who has been acting as interim chair following the death of Sir David Rowlands in May 2014.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.