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Update on Discover Water

English and Welsh water companies, CCWater, Ofwat and Water UK are working together to set up an independent service to resolve disputes when companies and their customers are unable to reach agreement.

The water sector has delivered major benefits to customers, society and the environment over the past 25 years. Our water supplies are even more reliable, our drinking water remains among the best in the world and our rivers and beaches are cleaner than ever before. This success has been underpinned by partnerships, in particular with investors.

The latest figures on the levels of performance achieved by English and Welsh water companies in delivering developer services have been published by Water UK.

The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

The water industry is helping to speed up the building of new homes by meeting its recently introduced standards for providing a range of services to developers over 95% of the time.

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.