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Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
News
Response to National Infrastructure Commission
Water UK Chief Executive Michael Roberts has responded to the National Infrastructure Commission’s report on the water sector.
News
Water UK response to thaw of snow and ice
Water UK has responded to reports of multiple burst pipes caused by the thaw of snow and ice.
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We’re supporting World Water Day
The UK water sector believes that access to clean water and sanitation is absolutely essential, which is why we are supporting World Water Day.
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Dispute resolution - launch
From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.