Help is ready for those who need it.

Don’t let water bills add to your worries. If you’re having difficulty paying your water bill or think you may struggle in the future, there is a range of support available.  

More than 2 million low-income households are now receiving help with their bill including reduced tariffs, payment breaks and debt forgiveness. Water companies have committed to increasing the number of customers receiving help to 3.2 million by 2030, with a support package of £4.1 billion. 

If you are concerned, contact your water company to see if you’re eligible. Additional support is available to a wide range of people: from those with sight, hearing, or mobility difficulties, to parents with babies under 12 months old. The Priority Services Register offers services such as accessible-format bills, notices of supply interruptions and other important communications.  

For more information check out the Consumer Council for Water’s (CCW) help with Bills hub – packed with tips, tools and advice on how to tap into support from your water company.

You can also use the CCW’s free Benefits Calculator to see if you’re eligible for support.

A water meter can help

Did you know switching to a water meter can save some households hundreds of pounds? Use CCW’s water meter calculator to see if you might save before taking the plunge.

More than 200,000 households on meters and who receive income-related benefits or who use a lot of water due to a medical condition or family size may be eligible for capped water bills through WaterSure.  

Save money by saving water

Thinking about how you use water at home could save you money on your energy and water bills. Here are some water-saving tips that could save your household hundreds of pounds a year.