Consumer dispute resolution scheme

Customers
30 March 2016

A panel made up of three independent members, a representative from Ofwat, a representative from CCWater and two representatives from the water companies has overseen the process to set up an Alternative Dispute Resolution Scheme (ADR).

The WATRS scheme, launched on 1 April 2015, is available at: www.watrs.org

Resolving Water Disputes Ltd

Find out up-to-date information about the scheme

Redacted decisions

Independent oversight Panel for ADR scheme
Press release by Water UK

Independent Dispute Resolution Scheme
Briefing by Water UK

Meeting documents 30 March 2016
From the ADR panel meeting, 30 March 2016. Please follow the link below.

Meeting documents 29 January 2016
From the ADR panel meeting, 29 January 2016. Please follow the link below.

Meeting documents 14 December 2015
From the ADR panel meeting, 14 December 2015. Please follow the link below.

Meeting documents 5 November 2015
From the ADR panel meeting, 5 November 2015. Please follow the link below.

Meeting documents 12 October 2015
From the ADR panel meeting, 12 October 2015. Please follow the link below.

Meeting documents 5 October 2015
From the ADR panel meeting, 5 October 2015. Please follow the link below.

Meeting documents 3 September 2015

From the ADR panel meeting, 3 September 2015. Please follow the link below.

Meeting documents 17 June 2015
From the ADR panel meeting, 17 June 2015. Please follow the link below.

Meeting documents 10 February 2015
From the ADR panel meeting, 10 February 2015. Please follow the link below.

Meeting documents 5 January 2015
From the ADR panel meeting, 5 January 2015. Please follow the link below.

Meeting documents 28 November 2014
From the ADR panel meeting, 28 November 2014. Please follow the link below.

Meeting documents 3 October 2014
From the ADR panel meeting, 3 October 2014. Please follow the relevant links below.

Meeting documents 28 July 2014
From the ADR panel meeting, 28 July 2014. Please follow the relevant links below.

This page was updated on 21 December 2015 to add meeting minutes for ADR panel meeting on 5 November 2015

WATRS - Water Redress Scheme

Resolving Water Disputes Ltd