Further support for UK households

Affordability
10 February 2017
woman dialling after looking at bill

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

In 2015/16, companies will provide a package of measures worth more than £40 million to support customers struggling to pay or in debt, for example through trust funds, debt matching and write-off schemes, debt advice and water efficiency measures to help customers on meters reduce their bills.

As part of their package of affordability support measures, all water companies currently either have social tariffs already in place, or are on track to implement a social tariff in 2016.

Affordability - companies set out further support for UK households February 2016

Setting up a social tariff December 2013

Advice for consumers