A wide range of organisations work with water companies to ensure customers get the best services for the best possible price, and that the environment is protected. Regulators set and enforce rules to ensure the sector runs as efficiently and effectively as possible.
Defra - the UK government department responsible for looking after our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Defra sets the overall rules for water services in England.
Welsh Government - the devolved Government for Wales which works to help improve the lives of people in Wales and make the nation a better place in which to live and work. The Welsh Government sets the overall rules for water services in Wales.
Drinking Water Inspectorate - provides independent reassurance that water supplies in England and Wales are safe and drinking water quality is acceptable to consumers.
Environment Agency - responsible for regulating industry waste, as well as water quality and resources in England. They are also responsible for managing the risk of flooding from rivers, reservoirs, estuaries and the sea.
Natural England - the government's adviser for the natural environment in England, helping to protect England's nature and landscapes for people to enjoy and for the services they provide.
Natural Resources Wales - works to ensure that the environment and natural resources of Wales are sustainably maintained, enhanced and used, both now and into the future.
Ofwat - the economic regulator for the water and sewerage sectors in England and Wales. It works in the interest of customers by setting price limits, ensuring companies run efficiently and encouraging resilience.
CCWater - The Consumer Council for Water promotes consumers' interests to governments, regulators and water companies. They also provide a free advice and complaint handling service for consumers, research their views on key topics, and keep them informed on the issues that affect their services.